We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
- Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund/replacement or exchange on items that are not re-saleable. Any item that has been opened, or has a broken seal and is not in its original packaging will not be entitled for an exchange , return or refund.
- If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
- We offer a FREE pre-paid returns service on all UAE orders. You will receive a pre-printed address label with your order.
- If you are returning from outside of the UAE, you will need to cover the cost of return shipping.